Shipping & Returns


Shipping to Switzerland & Europe

Free Shipping on orders above 100CHF

* Items may be delivered separately due to warehousing locations. In this case two separate tracking numbers will be issued. 

* Products from warehouse “BB” will sometimes attract import duties once it reaches its destination country. Example Switzerland.

See more: Customs Charges Page

The preparation time for most of the products is 24/48 hours. It is even possible for your order to be shipped on the very same day if it only includes products with immediate delivery and it has been paid before midday.

The delivery time will depend on the selected shipping company and the country of destination. Bear in mind that the indicated delivery time is approximate and refers to business days, excluding weekends and official holidays. However, sometimes due to empty stock we are unable to ship your orders. If an item is out of stock we will attempt to contact you either by phone or email. Please check your email regularly to assure that there is no problem with your order. We will hold your order until your reply to the email or until the item is once again available. If an order is on hold for longer than 1 week after the date of purchase, the order will automatically cancel out from our system. We try our best to assure that all items are always available, but due to our inventory being mostly imported items, trying to maintain stock of all items is challenging.

In some cases where we can not get ahold of you, we will ship what we have (For example, if you placed an order with 6 items and there are only 4 items available we will ship the 4 items that are available and credit you for the remaining items.)


Customers have up to 14 Business Days after receipt of order to submit a return request. Returns or exchange request must be submitted within 14 Business Days of receipt.

14 Business Days of receipt: Meaning 14 days from the day your package was delivered.

 Returns or Exchanges will only be granted to items that were not opened. Upon receipt of returns or exchanges, will inspect all items to assure that the items are in good condition. Any item that may have been opened or seemed to have been tampered with will be automatically discarded and no credit will be given to the item.

The return fee for Returns or Exchanges that were initiated due to shipping error will be paid by Return shipments for Returns or Exchanges made due to customer's preferences will be the customer's own responsibility to ship the items back to our warehouse.

All Returns & Exchanges that are due to the customer's preference will incur CHF 6.90 restocking fee customer's 1st return. On the customer's 2nd or more return within the year, the customer will receive a 50% restocking fee. Customers looking to Exchange items will have to pay both way shipping.

Returns to customers that wish to receive money back will have their refund applied to the payment method used on their original order: (Paypal, Credit Card).

We do not give credit for shipping costs unless there was an error made on your order.

All restocking shipping charge will be deducted from the customer's restocking credit. If the customer's original order was free shipping, a shipping fee will be added to the customer's restocking fee.

How to initiate a Return or Exchange:

      1. Access the "Orders History" section of his or her account.
      2. Select the order from which he wants to return an item.
      3. Select the product(s) that s/he wishes to return by checking the box next to its name(s).
      4. (optional) Add an explanation, in order for the shop team to better understand why the customer wants to return this product.

If the return or exchange is due to an error by we will issue you a return label. Which will take 3-4business day to arrive.

If the products are being exchanged or return due to your preference, then you will be responsible of purchasing a return label.

Place all items in a box along with a note indicating the reason for return or exchange.

All returns and exchanges must be mailed to :

  • Address provided depending of the acceptance of the Return Request.

6. Record your tracking number.

7. We will contact you upon receipt of your package.

LOST PACKAGE If you believe your package was lost during transit, please contact us immediately to resolve the issue. We will issue a new package to you once the shipping company investigates the matter. If we do not receive an email or call for a damaged or lost package, your credit may be refused.


WRONG ITEM: If you received an item in error please e-mail us as soon as you receive your order. Please note that we may require an image of the wrong item that was sent to you.

DAMAGE OR LOST ITEM If an item was damaged or was missing from your package, please contact us immediately (1-2 business days upon receipt of package). Do not discard the package because we will need it in order to open a claim with the shipping company. We may require an image from you in order to verfiy your claim. Once an investigation is complete we will issue you a replacement for the damaged or missing item. If we do not receive an email or call for a damaged or lost package, your credit may be refused. 

SKIN AND HAIR CARE PRODUCT RETURNS: All skin and hair care products sold on are 100% GENUINE (REAL). is not the manufacturer of any of the products for this reason we can't guarantee that every product will work as its indication states. If for any reason you believe a product is not working, you may try to contact the manufacturer of the product.

We all have different reactions to certain products, therefore not every product will work. We will not accept any returns for products that are not working. It is up to the consumer to try and find out what type of product works well on your skin.